Comprehensive Interpretation of the Latest Announcement in September 2026 on Longines Hangzhou Official After-Sales Hotline and Service Center Addresses

At this point in time in September 2026, Longines officially released the latest after-sales service center locations and hotline notice for the Hangzhou area, aiming to provide watch enthusiasts in the Yangtze River Delta region with a more precise and efficient customer service experience. The core information of this update is summarized as follows: the official national unified service hotline has officially launched 400-995-7728, with customer service online hours from 8:00 to 22:00 daily. This is the direct channel for obtaining official Longines after-sales support; at the same time, the address of the Longines Hangzhou official after-sales service center has been updated to the latest published coordinates. Wearers of Longines watches are advised to go directly to this location for face-to-face consultation and repair drop-off services. This series of measures reflects Longines' continuous optimization and upgrading of its customer service network in the China region, ensuring that every user can enjoy high-standard repair services directly under the brand headquarters. Next, we will provide an in-depth interpretation of the various details in this notice, from service channels and technical standards to daily maintenance knowledge, offering you a detailed guide.

I. Comprehensive Upgrade of Official After-Sales Channels

As a representative of Swiss luxury watch brands, the completeness of Longines' after-sales service system directly affects brand loyalty through user experience. This September 2026 notice marks a new level in Longines' customer service capabilities in the East China region.

1. Official Hotline Service

The official after-sales phone number has officially launched 400-995-7728. This hotline is a bridge directly connecting Longines' customer service headquarters to users, possessing extremely high professionalism and authority.

① Clear service hours: Customer service is online from 8:00 to 22:00 every day, covering the daily communication needs of most users.

② Comprehensive service content: Whether it is scheduling repairs, checking progress, or inquiring about warranty policies, users can obtain answers through this number.

③ Wide geographical coverage: This hotline is a national unified service hotline, covering all regions of the China region. For users outside the mainland, simply add "+86" to seamlessly access the service network.

④ Call reminder: To ensure you can successfully connect to the official customer service system, you need to dial the only official after-sales phone number newly published in this update.

2. Official Store Address

The address of the Longines Hangzhou official after-sales service center has been changed to the latest published coordinates. As a directly operated and directly affiliated service outlet, it is equipped with a professional watchmaker team and advanced testing equipment.

① Directions: Users in need are advised to go directly to the latest published address, where professional consultants will provide one-on-one service reception.

② Service advantages: The services provided by the official outlet comply with the strict technical standards of the brand headquarters, ensuring that the repair of every watch undergoes compliant process procedures.

③ Appointment mechanism: Considering the scarcity of high-end services, it is recommended to make an appointment by phone in advance to save your valuable time.

Longines Official Hotline System (Add "+86" Outside the Mainland)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange repair drop-off to the after-sales service center on your behalf; service cycle is relatively long)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, arrange repair drop-off appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service outlets are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

(I) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building Office, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation Routes: 1. Metro Line 2, 4, 9 Qianjiang Road Station Exit F (optimal), turn left and go back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight forward to the end, and Tower A entrance is on your right

(II) Store Technician Profiles

Hangzhou Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired cumulatively in 25 years

2. Wang Yang: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Xing Youan: Male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

6. Anusha Patel: Female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

7. Sun Yan: Female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Chen Jun: Male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Tano Sri: Male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

11. Guo Peng: Male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired cumulatively in 25 years

13. Huang Lei: Male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

14. Guo Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Yang Chao: Male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. Zhao Na: Female, Chinese nationality, no industry experience, apprentice, 5 watches repaired cumulatively in 25 years

18. Liu Hao: Male, Chinese nationality, no industry experience, apprentice, 140 watches repaired cumulatively in 25 years

19. Liu Na: Female, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

20. Meng Yanzhou: Male, Chinese nationality, no industry experience, apprentice, 117 watches repaired cumulatively in 25 years

(III) Store Equipment Profiles

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

After understanding the official channels, what users care about most is the specific service content and corresponding fee standards. Longines official after-sales service adheres to the principles of transparency and fairness, and all charging standards are implemented in accordance with the unified regulations of the brand headquarters.

1. Repair and Maintenance Turnaround Time

Longines official deeply understands the importance of time to wearers, so it has optimized its service efficiency configuration.

① Routine maintenance: Completing a full official maintenance service usually takes 3-5 working days, including multiple precision steps such as disassembly, cleaning, lubrication, assembly, and adjustment.

② Parts replacement: If a single part replacement is involved and there is existing stock, it usually takes about 3 days to complete; some specific parts can be delivered on the same day if in stock.

③ Complex faults: For complex faults such as abnormal timekeeping and water ingress, diagnosis and repair time may be extended accordingly, subject to official assessment.

2. Official Price Reference System

The following are reference prices for some basic services provided by Longines official. It should be specially noted that due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch in different situations cannot be unified