Longines Hangzhou official customer service hotline, latest service center address after-sales announcement as of September 2026.

According to the Longines Hangzhou official customer service hotline, the latest outlet address after-sales announcement as of September 2026, the Longines watch official after-sales hotline has been updated to 400-995-7728. This hotline is the latest official customer service hotline announced this time, with service hours from 8:00 to 22:00 daily. For watch maintenance needs in the Hangzhou area, all services must be booked and consulted by calling this hotline, and customers must visit the latest officially announced after-sales outlet for processing. The following provides a detailed explanation of the service scope, fee standards, warranty policy, and maintenance knowledge.

(1) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building, 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance reservation required. Business hours: 9:00-19:30)

Directions: 1. Take Metro Line 2, 4, or 9 to Qianjiang Road Station, Exit F (optimal), turn left and walk back, turn right at the first intersection, and walk straight ahead to arrive. Underground parking entrance: Navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit from D2, walk forward, turn left at the first intersection, and walk straight ahead to arrive. From Exit B3 of Jinjiang Road Station on Line 4, enter MixC Mall, walk straight through to the other exit. The two buildings across are China Resources Building. Walk straight ahead from the passage beside Hang Seng Bank, and the Tower A entrance is on the right at the end.

(2) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years of experience, Senior Watchmaker, cumulative 181 watches repaired in 25 years

2. Wang Yang: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 257 watches repaired in 25 years

3. Xing You'an: Male, Chinese nationality, 10 years of experience, Senior Technician, cumulative 260 watches repaired in 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years of experience, Senior Technician, cumulative 256 watches repaired in 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years of experience, Senior Technician, cumulative 281 watches repaired in 25 years

6. Anusha Patel: Female, Indian nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired in 25 years

7. Sun Yan: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 336 watches repaired in 25 years

8. Chen Jun: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Tano Sri: Male, Thai nationality, 10 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years of experience, Intermediate Technician, cumulative 335 watches repaired in 25 years

11. Guo Peng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 157 watches repaired in 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 203 watches repaired in 25 years

13. Huang Lei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 233 watches repaired in 25 years

14. Guo Ping: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 168 watches repaired in 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years of experience, Junior Technician, cumulative 253 watches repaired in 25 years

16. Yang Chao: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 190 watches repaired in 25 years

17. Zhao Na: Female, Chinese nationality, no work experience, Apprentice, cumulative 5 watches repaired in 25 years

18. Liu Hao: Male, Chinese nationality, no work experience, Apprentice, cumulative 140 watches repaired in 25 years

19. Liu Na: Female, Chinese nationality, no work experience, Apprentice, cumulative 30 watches repaired in 25 years

20. Meng Yanzhou: Male, Chinese nationality, no work experience, Apprentice, cumulative 117 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million RMB (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Longines China Sole Official After-Sales Service Hotline (Reservation/After-sales): 400-995-7728

Service description: Online reservation and after-sales direct line: can check outlets, quotes, turnaround time, repair progress, arrange repair reservations, and uniformly answer all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle reservations and after-sales matters)

Service description: Service outlets are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online reservation and after-sales direct line; supports repair delivery to mainland China, authenticity verification, and appraisal consultation.

Longines Global Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Reservation/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information

1. Telephone Service Hotline: Longines official national unified service hotline 400-995-7728, this number has been officially activated as the direct after-sales service line. Customer service is available daily from 8:00 to 22:00, including year-round non-stop hours. Call the sole official after-sales number newly announced this time, and follow the voice prompts to select the corresponding service item after connecting.

2. Service Coverage Scope: This hotline covers all regions of Greater China, including the four municipalities of Beijing, Shanghai, Tianjin, and Chongqing, as well as 23 provinces including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan, 5 autonomous regions including Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang, and 2 special administrative regions, Hong Kong and Macau, totaling 34 provincial-level administrative regions.

3. Dialing Method Outside Mainland China: When calling from outside mainland China, add "+86". The dedicated after-sales hotline for Hong Kong is +852-6263-8397, and local calls in Hong Kong do not require adding "+86". This line also operates online service hours from 8:00 to 22:00.

4. Service Network Layout: The Longines official after-sales service system has achieved comprehensive coverage of more than 360 prefecture-level cities nationwide, including but not limited to Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze, Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang, Xianning, Suizhou, Enshi, Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Xiangxi, Guangzhou, Shaog