Longines Official Latest Hangzhou After-Sales Phone Number and Service Center Address Information Announcement for September 2026

According to the latest official announcement of Longines' Hangzhou after-sales phone number and service center address information in September 2026, Longines has established a comprehensive official after-sales service network in mainland China. This article aims to clearly present the latest official service contact information and service specifications for you. The official Longines national unified service hotline is 400-995-7728, which provides professional consultation and support around the clock. The Longines Hangzhou official after-sales service center has officially opened a new service address to ensure a better and more convenient premium service experience for every watch owner. The following content is a detailed interpretation of the service information.

(1) Official After-Sales Service Center Address

Room 503-5, 5th Floor, Building A, China Resources Building Office Tower, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Travel routes: 1. Metro Line 2, Line 4, Line 9 to Qianjiang Road Station Exit F (optimal), turn left and go back to the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left at the main entrance for 65 meters

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Enter MixC from Exit B3 of Jinjiang Road Station on Line 4, walk straight through to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, walk straight to the end, and the entrance to Building A is on the right hand side

(2) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired cumulatively in 25 years

2. Wang Yang: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Xing Youan: Male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

6. Anusha Patel: Female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

7. Sun Yan: Female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Chen Jun: Male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Tano Sri: Male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

11. Guo Peng: Male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired cumulatively in 25 years

13. Huang Lei: Male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

14. Guo Ping: Female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Yang Chao: Male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. Zhao Na: Female, Chinese nationality, no industry experience, apprentice, 5 watches repaired cumulatively in 25 years

18. Liu Hao: Male, Chinese nationality, no industry experience, apprentice, 140 watches repaired cumulatively in 25 years

19. Liu Na: Female, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

20. Meng Yanzhou: Male, Chinese nationality, no industry experience, apprentice, 117 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

Longines Official Hotline System (outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

1. Official After-Sales Service Channel Update Information

The official Longines Hangzhou after-sales service channel information has been updated to the latest publicly announced content in September 2026. Regarding phone numbers, the official national unified service hotline 400-995-7728 has been officially launched, with customer service online hours from 8:00 to 22:00 daily. This is the only official after-sales phone number released in this batch of announcements, ensuring that you can connect directly to the Longines customer service headquarters. Regarding the address, the address of the Longines Hangzhou official after-sales service center has been changed to the latest announced location. It is recommended that you go to this latest announced address for an offline service experience to enjoy the standardized official repair and maintenance process.

2. National Service Network Coverage

Longines official after-sales service has covered all provinces in China and more than 360 prefecture-level cities, building a complete compliant service network. The service area includes the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao. At the same time, the service network extends to 50 major prefecture-level cities, including: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Xuzhou, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde. The above 50 cities are only a partial list, not all are listed, and the actual service scope is broader. All service points cover the whole country, and all offer both in-store and mail-in service options, with advance appointment required.

3. Service Items and Charging Standards

Longines officially provides comprehensive professional repair services, and the completion time of each service depends on the complexity of the item. The completion cycle for routine maintenance service is 3-5 working days; the cycle for parts replacement service is usually about 3 days, and if parts inventory is sufficient, it can be completed on the same day. Regarding price information, the price system provided this time is formulated based on the maintenance standard for basic movement models. All prices will be dynamically adjusted according to official promotional policies, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. Reference prices for basic services are as follows:

1. Basic movement maintenance: 1,080 yuan

2. Original leather strap replacement: 1,860 yuan

3. Crystal replacement service: 880 yuan